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Return Policy
Due to the sensitive nature and handling requirements of research-use-only (RUO) products, we do not accept returns. This policy helps maintain product integrity, quality control, and compliance standards.
If you experience an issue with your order, our support team will work with you to reach a fair resolution.
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Refund & Resolution Policy
All refund or replacement requests are reviewed on a case-by-case basis by our customer support team.
To help us assist you quickly, please include:
• Order number
• Description of the issue
• Clear photos (if applicable)
• Payment method used
Our priority is to resolve concerns promptly and fairly. In many cases, this may include reshipping the correct product or offering another appropriate solution rather than issuing a refund.
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Damaged, Incorrect, or Missing Items
If your order arrives damaged, incorrect, or incomplete, please contact our customer support team within 48 hours of delivery.
Include photos of:
• The shipping package
• Product labels
• Any visible damage
A team member will respond promptly to investigate and resolve the issue.
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Research Use Notice
All products supplied are intended for laboratory research use only and are not for human consumption, therapeutic use, or clinical application.
Because RUO products require controlled handling and storage conditions, opened or improperly stored items cannot be replaced or refunded unless damage or error occurred prior to delivery.